Frequently Asked Questions
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FAQ topics
Questions about Working with Flowpoint
Your product team will ask a lot of questions. Each product we design is engineered-to-order to meet your needs. As a matter of fact, our submittal package includes:
- Detailed P&ID drawings
- Bill of materials
- Electrical schematics
- Installation requirements
- CAD drawings (as needed)
Firstly, we do not keep anything on the shelf. Our lead times are very reasonable, and we discuss your project timing early in the process.
For example, we can add 500k gallons of typical MBBR wastewater treatment per day, delivered pre-built within 18-22 weeks from the date of your Purchase Order.
Of course! We recommend equipment optimized for low maintenance and superior performance, even more if you have a specific part request, we can work with almost any component manufacturer.
This is a great question. It is important to realize that we deliver systems throughout North America and in addition that means we partner with engineering firms to create stamped packages that can be submitted to regulatory agencies.
None. That’s the beauty of this; we only use coagulants if required or for lower BOD/TSS requirements. Otherwise, no chemicals are used in the process, making our MBBR plants cost-effective and easy to maintain and operate.
We use a combination of media, that is primarily a highly porous spine-type biochip media.
The media provides a high volumetric space for bacterial growth, allowing robust species to form because larger biological colonies are more effective in treating wastewater.
With our media design, we support higher treatment flow rates than traditional systems.
The only moving part is the air blower in the bioreactor.
Fewer moving parts and no chemicals (except coagulants if needed) mean that the MBBR is easier to operate than many other wastewater treatment options. Less mechanical complexity translates not only to lower maintenance but fewer failure points.
Find out more about our wastewater treatment solutions here.
Altogether we estimate the lifespan of the MBBR media to be approximately 25 years. The lifespan of media can depend on several factors, including usage and maintenance. To achieve the optimal lifespan, follow the maintenance instructions provided.
Yes. We’ve successfully retrofitted many aged systems across North America.
Further to your question. if you have an old timer, coin, or bill acceptance panel, contact us and let’s see what we can do to bring your system into the new age of remote, unmanned control.
Most likely, yes. To be sure, our system requires a 1-gal digital passive pulse from your flow meter, 24 VDC or 120 VAC control power, and 120 VAC, 30-amp main power.
Yes. A solar panel can operate the station. However, it can’t operate an electric heater, so it’s best for warm climates or seasonal use stations. Therefore, a propane heater can be installed for cold-weather applications as needed.
Additionally options can include overhead fill, simultaneous fill, auto drains, credit card acceptors, receipt printers, video capture, and SMS text alarms.
Flowpoint bulk water stations are generally maintenance-free but also come with a 5-year warranty.
Another item to understand is that the backflow device typically requires annual recertification, as mandated by local codes.
Yes. Our septage receiving access panel works with many existing systems. We require an internet connection or LAN as well as a 120 VAC, 30-amp power source.
Additionally Flowpoint can add a rock trap, grinder, and/or a complete solids separation system with a solids wash press and dumpster to collect the cleaned and dewatered solids.
This is a simple question for us to answer, as 4″ and 6″ are typical connection sizes. Further we recommend that you require the hauler to provide their own hose to connect their truck to the station.
Options include rock traps, grinders, wash down hose reel, automated samplers, pH monitoring, hydrocarbon monitoring, automated flushing, receipt printers, video capture, and SMS text alarms.
Very good question. We can integrate with most finance platforms. Contact our support team for your specific application, and let’s see if we can help.
We have numerous security protocols in place to protect transactional information entered into our platform.
We host our cloud software on an industry-accepted web platform with built-in redundancy. This helps us guarantee 99.999% uptime with our application.
We get this question a lot from our customers. We offer multiple levels of software subscription, ranging from low-volume to high-volume users. Pricing ranges from $1,200 – $3,600 / year. Pricing includes not only support, training but also updates for your station. Everything you need to support your station is included. Contact us for more information via phone, email or chat.
Queries about Filtralite® (Treatment Media)
- Physical Filtration: Turbidity, TSS (total suspended solids) and color.
- Biological Filtration: Iron, manganese, arsenic and ammonia filtration.
Filtralite® is an expanded clay ceramic media.
Filtralite® media is very light and highly porous. It has a larger surface area than any other media on the market, which means a larger particle-capturing capacity, fewer backwashes, longer production cycles, lower head loss and slower differential pressure build-up.
Yes. Filtralite® Pure media is NSF approved/certified.
We estimate the lifespan of our Filtralite® media to be approximately 10-15 years. Your Filtralite® media lifespan will depend on usage and maintenance. Maintain as directed.
still have questions?
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Reach out to the Flowpoint Team with your questions and a technical representative will contact you within 1-2 business days.
